/* 各公开页共用的在线客服浮窗。用户中心 styles.css 里有同一套，改外观时两边一起看。 */
.live-chat { position: fixed; right: 20px; bottom: 24px; z-index: 90; font-family: "Segoe UI", "PingFang SC", "Microsoft YaHei", sans-serif; }
/* 首页「联系客服」也钉在右下角，客服浮窗抬上去，避免叠在一起。 */
body:has(#pubContact:not([hidden])) .live-chat { bottom: 78px; }
.live-chat-fab {
  position: relative; display: inline-flex; align-items: center; gap: 8px;
  height: 48px; padding: 0 16px 0 14px; border: 0; border-radius: 999px;
  background: #2563eb; color: #fff; font-weight: 800; box-shadow: 0 10px 24px rgba(37,99,235,.28);
  cursor: pointer;
}
.live-chat-fab:hover { background: #1d4ed8; }
.live-chat-fab-ico { font-size: 18px; }
.live-chat-badge {
  position: absolute; top: -4px; right: -2px; min-width: 18px; height: 18px;
  padding: 0 5px; border-radius: 999px; background: #ef4444; color: #fff;
  font-size: 11px; line-height: 18px; font-weight: 800;
}
.live-chat[hidden] { display: none !important; }
.live-chat-panel {
  position: absolute; right: 0; bottom: 58px;
  width: min(460px, calc(100vw - 24px));
  height: min(720px, calc(100vh - 120px));
  min-width: 320px; min-height: 420px;
  background: #fff; color: #111827;
  border: 1px solid #e5e7eb; border-radius: 16px; box-shadow: 0 18px 48px rgba(15,23,42,.18);
  display: flex; flex-direction: column; overflow: hidden;
}
.live-chat-panel[hidden] { display: none !important; }
.live-chat-head {
  display: flex; justify-content: space-between; align-items: flex-start; gap: 8px;
  padding: 14px 16px; background: #1e3a8a; color: #fff;
}
.live-chat-head strong { display: block; font-size: 15px; }
.live-chat-status { display: block; margin-top: 4px; font-size: 12px; opacity: .85; }
.live-chat-head-actions { display: flex; align-items: center; gap: 8px; flex: none; }
.live-chat-popout {
  border: 1px solid rgba(255,255,255,.45); background: transparent; color: #fff;
  border-radius: 999px; padding: 4px 10px; font-size: 12px; font-weight: 700; cursor: pointer;
}
.live-chat-popout:hover { background: rgba(255,255,255,.14); }
.live-chat-close {
  border: 0; background: transparent; color: #fff; font-size: 22px; line-height: 1; cursor: pointer;
}
.live-chat-thread {
  flex: 1; overflow: auto; padding: 14px; display: grid; gap: 10px;
  align-content: start; background: #f8fafc;
}
.live-chat-hint { font-size: 13px; line-height: 1.6; color: #6b7280; }
.live-chat-msg {
  max-width: 86%; width: fit-content; padding: 10px 12px; border-radius: 12px;
  font-size: 13px; line-height: 1.6; white-space: pre-wrap; word-break: break-word;
}
.live-chat-msg.is-user { margin-left: auto; background: #2563eb; color: #fff; justify-self: end; }
.live-chat-msg.is-admin { background: #fff5f5; border: 1px solid #fecaca; color: #dc2626; }
.live-chat-msg.is-admin b { color: #b91c1c; }
.live-chat-msg.is-system { max-width: 92%; margin: 0 auto; background: transparent; color: #6b7280; font-size: 12px; text-align: center; justify-self: center; }
.live-chat-msg time { display: block; margin-top: 4px; font-size: 11px; opacity: .7; }
.live-chat-compose { padding: 12px; border-top: 1px solid #e5e7eb; background: #fff; }
.live-chat-compose textarea {
  width: 100%; box-sizing: border-box; border: 1px solid #e5e7eb; border-radius: 10px;
  padding: 8px 10px; resize: vertical; min-height: 64px; font: inherit;
}
.live-chat-actions { display: flex; justify-content: space-between; gap: 8px; margin-top: 8px; align-items: center; }
.live-chat-actions button, .live-chat-attach-btn {
  height: 34px; padding: 0 12px; border-radius: 8px; font-size: 13px; font-weight: 700; cursor: pointer;
}
.live-chat-actions .secondary, .live-chat-attach-btn { border: 1px solid #d1d5db; background: #fff; color: #374151; }
.live-chat-actions .primary { border: 0; background: #2563eb; color: #fff; }
.live-chat-attach-btn { display: inline-flex; align-items: center; }
.live-chat-msg img.live-chat-img { display: block; max-width: min(240px, 100%); max-height: 220px; margin-top: 6px; border-radius: 8px; }
.live-chat-page { margin: 0; background: #f8fafc; }
.live-chat-page .live-chat { position: static; }
.live-chat-page .live-chat-fab, .live-chat-page .live-chat-popout { display: none !important; }
.live-chat-page .live-chat-panel {
  position: fixed; inset: 0; width: 100%; height: 100%; max-width: none; max-height: none;
  min-width: 0; min-height: 0; border: 0; border-radius: 0; bottom: 0;
}
@media (max-width: 720px) {
  .live-chat { right: 12px; bottom: 16px; }
  .live-chat-fab-label { font-size: 13px; }
}